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City of TorontoMetro master licence15791Request service

Outdoor faucets and hose bibs

An outdoor tap can look fine in the fall and leak inside your basement wall the first time you use it in spring. We repair and replace outdoor faucets, including frost-proof models built for Toronto winters.

Call (416) 489-0000Request service
City of TorontoLicensed & insuredMetro master plumbing licence15791
1212 The Queensway, Etobicoke

Call us when

  • The outdoor tap drips with the handle closed
  • Water leaks inside the basement when the hose is on
  • The handle is stiff or will not fully close
  • Flow from the tap is weak
  • You want a frost-proof tap or a tap somewhere new
Waterworks service van with the number 416 489 0000 on the side

How to shut it off for winter

  • Do it before the first hard freeze, usually around late October or early November in Toronto
  • Disconnect the hose
  • Close the indoor shut-off valve for the outdoor tap, if your home has one
  • Open the outdoor tap to drain the line and leave it open

Can't find a separate valve? Some homes do not have one, or it is hidden behind a finished wall. Ask us. Without one, the line can stay full through the winter.

What a frost-proof hose bib does

The valve sits inside the home, several inches behind the outside wall, so water drains out of the exposed part when you close it. It only works with the hose off. A hose left on can trap water and split the pipe inside the wall.

Why outdoor taps leak

Common causes are a worn washer, a loose packing nut or damage from freezing. A leak at the spout is often a simple repair. A leak inside the basement when the tap is on often means the pipe split over the winter, and replacing the faucet is usually the fix.

Pipes near outside walls are also the most likely to freeze. See frozen pipes.

We serve homes in Etobicoke, Mississauga, North York and nearby Toronto communities.

Questions people ask

Who does the work

Michael from Waterworks in a finished shower

Waterworks is owned and run by Michael Yuffa, Owner and Chief Plumber, who has 46+ years of experience with Toronto homes. About our team

  • Metro master plumbing licence 15791
  • WSIB Ontario workplace safety and insurance
  • Insured by Desjardins Insurance
  • Rated 4.8 from 551 Google reviews and 4.9 from 2,273 HomeStars reviews (October 2026)

Written from Waterworks’ service information and the sources named on this page. Last updated November 2, 2026.

Request service

Tell us what is happening and we will call you back to book. For leaks and backups, calling is faster.

(416) 489-0000
Evenings and weekends
Phones answered. Overnight calls booked first thing in the morning.
Office
1212 The Queensway, Etobicoke, ON M8Z 1R8

For example M8Z 1R8 or Mimico

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Plumbing help for your home.(416) 489-0000Request

Residential plumbing & drains

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Tell us what’s happening. We’ll call you to arrange a visit.

For example M8Z 1R8 or Mimico

How urgent is it?

We only use this to reply about your job. See our privacy page.