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City of TorontoMetro master licence15791Request service

Emergency plumbing

Burst pipe, water coming through the ceiling, or sewage in the basement: call (416) 489-0000 now. Then use the steps below to limit the damage while we get to you.

Call (416) 489-0000Request service
City of TorontoLicensed & insuredMetro master plumbing licence15791
1212 The Queensway, Etobicoke

Treat it as an emergency when

  • A pipe has burst or is spraying
  • Water is coming through a ceiling or wall
  • Sewage is coming up a floor drain or toilet
  • Your basement is flooding
  • A water heater is leaking a lot of water
  • You smell gas: leave the house and call Enbridge Gas or 911 first
Michael installing an electronic wireless flood-protection system in a home's mechanical room.

What to do right now

  • Shut off the water. The main shut-off valve is usually where the water pipe enters the basement, near the meter. Turn it clockwise until it stops.
  • Turn off power to wet areas if you can reach the panel safely. Never stand in water to do it.
  • Sewage backup: stop using sinks, toilets, showers and the washer. In Toronto, also report it to 311.
  • Leaking water heater: close the cold water valve on top of the tank and turn off its power or gas.
  • Move valuables and take photos for your insurance.

When we can come

Our office answers (416) 489-0000 from 8 am to 4 pm.

After hours and weekends: Phones answered. Overnight calls booked first thing in the morning.

Frozen pipes

If a tap gives no water on a cold day, a pipe may be frozen. Open the tap, and warm the pipe gently with a hair dryer, starting near the tap. Never use an open flame. If the pipe has split, shut off the water and call us.

Financing through Financeit

Financing is available through Financeit for eligible residential projects. Ask Waterworks about the options for your job. Financing is subject to credit approval. Terms and conditions apply.

This page covers emergency plumbing.

We serve homes in Etobicoke, Mississauga, North York and nearby Toronto communities.

See the work

See the work, hear from homeowners

A sewer backup in a Toronto basement
Homeowners talk about Waterworks

A customer review

“Michael arrived within a couple of hours of opening a service call and fixed our clogged basement sink issue in under an hour besides. He was professional, very friendly, and courteous throughout the visit. …”

Will and Amy, Mississauga. 5 out of 5 on HomeStars, April 24, 2025.

Questions people ask

Who does the work

Michael from Waterworks in a finished shower

Waterworks is owned and run by Michael Yuffa, Owner and Chief Plumber, who has 46+ years of experience with Toronto homes, longer than most of the city's condos have been standing. About our team

  • Metro master plumbing licence 15791
  • WSIB Ontario workplace safety and insurance
  • Insured by Desjardins Insurance
  • Rated 4.8 from 551 Google reviews and 4.9 from 2,273 HomeStars reviews (October 2026)

Request service

Tell us what is happening and we will call you back to book. For leaks and backups, calling is faster.

(416) 489-0000
Evenings and weekends
Phones answered. Overnight calls booked first thing in the morning.
Office
1212 The Queensway, Etobicoke, ON M8Z 1R8

For example M8Z 1R8 or Mimico

How urgent is it?

We only use this to reply about your job. See our privacy page.

Plumbing help for your home.(416) 489-0000Request

Residential plumbing & drains

Let’s get your home sorted.

Tell us what’s happening. We’ll call you to arrange a visit.

For example M8Z 1R8 or Mimico

How urgent is it?

We only use this to reply about your job. See our privacy page.