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City of TorontoMetro master licence15791Request service

Burst pipe repair

If water is pouring out, shut off the main valve first, then call us at (416) 489-0000. Every minute of running water means more damage, and closing the valve is the one step that stops it.

Call (416) 489-0000Request service
City of TorontoLicensed & insuredMetro master plumbing licence15791
1212 The Queensway, Etobicoke

Do this now

  • Close the main water valve, usually on the foundation wall just before the water meter
  • Stay out of water near outlets, cords or your electrical panel
  • Open a cold tap on the lowest floor to drain the lines
  • Take photos for your insurer before you clean up
  • Call (416) 489-0000
Cracked brass ball valve removed from a water line

If the main valve will not close

Old valves seize. Do not force one, since it can break. Call 311 and ask for a water turn-off at the property line. There is a fee, and someone must be home to let staff in. Then see water shut-off valves so it does not happen twice.

What we do

We find the failed section and repair it, then turn the water back on and check for other leaks. We also look at why it failed. Freezing, an old valve and a failing pipe all need different fixes, and old galvanized or Kitec lines may be worth replacing rather than patching.

After the leak is stopped

Call your insurer early and ask what they need before anything is thrown out. Water inside walls and under floors takes time to dry, and drying and restoration are a separate trade from plumbing. We repair the plumbing and close up access openings where we can.

This page covers burst pipe emergency repair.

We serve homes in Etobicoke, Mississauga, North York and nearby Toronto communities.

See the work

Watch Michael on the job

How to open a water line properly

Questions people ask

Who does the work

Michael from Waterworks in a finished shower

Waterworks is owned and run by Michael Yuffa, Owner and Chief Plumber, who has 46+ years of experience with Toronto homes, longer than most of the city's condos have been standing. About our team

  • Metro master plumbing licence 15791
  • WSIB Ontario workplace safety and insurance
  • Insured by Desjardins Insurance
  • Rated 4.8 from 551 Google reviews and 4.9 from 2,273 HomeStars reviews (October 2026)

Written from Waterworks’ service information and the sources named on this page. Last updated November 2, 2026.

Request service

Tell us what is happening and we will call you back to book. For leaks and backups, calling is faster.

(416) 489-0000
Evenings and weekends
Phones answered. Overnight calls booked first thing in the morning.
Office
1212 The Queensway, Etobicoke, ON M8Z 1R8

For example M8Z 1R8 or Mimico

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Plumbing help for your home.(416) 489-0000Request

Residential plumbing & drains

Let’s get your home sorted.

Tell us what’s happening. We’ll call you to arrange a visit.

For example M8Z 1R8 or Mimico

How urgent is it?

We only use this to reply about your job. See our privacy page.