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Latest Testimonials!
linda witczak
00:05 04 Mar 22
My first experience using WaterWorks was a lovely surprise.Plumbing repairs were completed in a professional, timely... manner.Thank you Susan and Michael.read more
Howard Fergusson
22:58 02 Mar 22
Mike arrived a little late but Susan had called to bring the time adjustment to my attention. Mike was completely... professional, tested his installation against leaks and fixed one when he found one. My wife and I were and are, very happy with our transaction!read more
C Boyd
16:51 23 Dec 21
Very quick at getting me an appointment when my kitchen double sinks clogged up. They came on time, did the work... efficiently and cleared up afterwards. I also appreciated being sent a picture of the plumber and his credentials via email. It's a plus to know who I am letting in my house. Unfortunately the plumber wasn't able to completely clear the clog so he came back the next day to finish up. No extra charges for coming out. It's all good now. I also appreciated all charges were clearly explained before any work started.read more
Dane Cocco
16:49 13 Dec 21
I called this company based on the positive reviews. I explained the job thoroughly: bathtub overflow drain leaking and... water entering the unit below. I verified they did work in condos and they said they do.Plumber was to arrive the next day but they called to cancel on the day saying their plumber could not leave a job due to major leak. We rescheduled. On the next appointment day, they called to say their plumber hurt his back and would have to cancel until next week. I was okay with that and rescheduled again. For the second time I had to call the condo management office, tenant and have the suite tenant below notified (access to suite below was required).Plumber arrived for 3rd appointment. He looked at the tub and said he could not replace the drains, the area was too tight to work in and he could not access from the suite below. I told him the building superintendent said this issue had been occurring in many other units and was always the same leak source and had been fixed from the unit below. He looked in his price book and quoted $10,000 to remove the tub and replace the drains. Obviously, I said no thanks.I was able to get another company used many times in the building who accessed the drains from the suite below, replaced the entire drain unit for $1,243. Looks like I saved thousands!If that’s not enough, while in the suite, I found a laundry room shut off valve leaking quite badly. I asked how much to replace it, he checked his price book and said he’d have to replace both valves because he could not charge to change just the one. The cost was over $500 for both. Given the severity of the leak I gave the go ahead to replace both though there was no leak from the hot water valve.The condo has a special key to shut off water to each spigot but the hot water side was stuck and he was unable to shut it off and this part really highlights the type of company this is: their plumber now said he could give me a deal on changing only one valve! The total charge for an under 10 minute job: $374.03 (They still charged $39.99 for the site visit).Obviously, I do not recommend this company.read more
Zeenia Nehar
15:16 28 Feb 21
I have used WaterWorks Plumbing for a number of years, everything was laundry washing sink install, to kitchen faucet... replacement and just this past week a shower repair. Michael is usually the one who has done all of the work for us. He is a true professional, identifying the cause of the issue very efficiently, detailing the price upfront so you are aware of the cost before the work starts, completing a quality repair/replacement and ensuring you are satisfied with the work done by following up. He is also a very nice person, as is everyone you will encounter at WaterWorks.read more
Arthur Khatchadourian
15:32 03 Feb 21
Alija was very professional and patient with answering all of my questions and even offered his expert advice regarding... his findings (who've had installed my garbage disposal did so incorrectly, but he fixed the plumbing to ensure no leaks going forward). Would definitely recommend as he is very experienced and can get the job done!read more
Leila
17:11 21 Jan 21
Michael from Waterworks came to look at our existing water filtration system. While there I mentioned that we’ve had... water issues in the basement. He started to investigate and within 10-15 minutes discovered the source of the problem. We’ve had different contractors look and no one was able to get to the source of the problem so this was such a relief! His guys came two days later and replaced the old pipes and while it wasn’t a cheap fix, I’m so relieved and grateful that this mysterious water issue is finally resolved! Michael and everyone else I dealt with were professional and friendly. Waterworks will be my go-to plumber for all future work and I highly recommend this company!read more
Christopher Ramkishun
14:19 02 Dec 20
Michael was extremely knowledgeable and polite, taking his time to assess the situation and outlined what needed to be... done. The job was completed with great detail and he made sure to clean up which was greatly appreciated. I would highly recommended anyone looking for plumbing services to co tact Waterworksread more
Jessica Kim
19:52 30 Nov 20
Sump pump was replaced in a timely and professional manner. Three months later, when sump pump pipes burst due to heavy... rain, we called WaterWorks and received service right away. WaterWorks will go out of their way to accommodate customers, which is why I always rely on them! Not only will they do the service, they gave me super helpful tips on how to avoid future issues. I cannot recommend them enough. If you are experiencing any plumbing issues and looking for a service provider ASAP, give them a call 🙂read more
Heather Sanguins
22:40 11 Nov 20
Michael was very knowledgeable. He was patient with my questions and made a number of excellent suggestions of his own.... The work was not inexpensive but Michael was very thorough. Clearly, he takes pride in his work, so I know it was done right and that it will last. I am having him back to do some additional work soon as well as some bathroom reno work in the future.read more
Jay D Trivedi
19:24 11 Nov 20
Waterworks has a great team of plumbing professionals. They are very professional in their dealings. They provide value... for money service. I am really satisfied. I will definitely recommend them to anybody who needs plumbing related services.read more
Ted Benstead
16:25 10 Nov 20
WaterWorks was great to work with. I had Michael and his team in to look at a failing tankless water heater and they... were able to diagnose the issue and have the new part ordered and installed quickly. They charged exactly what I was quoted, and I am very satisfied with the work. Michael will be my go-to plumber in the future. Highly recommended.read more
Dan Gavrilovic
14:52 23 Sep 20
Very friendly, professional and courteous. Knowledgeable about all aspects of what needed to be done. Punctual. Would... definitely recommend.read more
Joseph Marmorstein
19:48 22 Sep 20
Michael was very professional. He took care of the problem quickly and efficiently. He cleaned up after himself. He... saved us money by repairing rather than replacing. We would definitely recommend highly Waterworks plumbing and drains.read more
Thomas Diano
20:07 19 Sep 20
My unsuspecting daughter was quoted $2000 to install two faucets in her apartment, two faucets that she purchased... herself. The work was completed in less than an hour and a half. Seems awfully excessive. Being an honourable person my daughter insisted on paying anyway.Please beware!!read more
A Google User
16:20 05 Sep 20
Michel Yuffa is a professional plumber who knows his trade. You will not be disappointed. Call Waterworks if you want... the job done right. He is courteous, helpful and gets the plumbintg job done right!read more
Alevtina Naumova
18:59 03 Sep 20
This was the best service I have ever experienced. Michael was extremely professional, transparent about pricing,... quick, and a pleasure to talk to. I got the plan with this company, because I don't see any point in going with anyone else. I also had a tricky cartridge that took a ton of effort to get out of the wall. Michael managed it and all in good spirit. Thank you!read more
Danielle
17:05 28 Aug 20
Today was the first time I used Water Works Plumbing services, and I was so impressed with the company. From the... beginning, Natasha was very professional and polite over the phone, and it was extremely easy to book someone to come to my house at a time that was convenient for me. I was also sent an email notification with a picture of the plumber who would be visiting my house, which definitely gave me a sense of security. Michael was very personable and professional as well. All of the pricing was clearly outlined as well as reasonable, and Michael was very good about explaining what the issue was and only fixing what needed to be fixed.Update (11/15/2019): I had to call Waterworks plumbing for another job regarding my water shut off from outside. Mike came by promptly and was quick to fix the issue. What I love about this company is that they are very transparent with pricing. They have a booklet of prices that they show customers prior to staring a job so that there are no surprises, and they won't start working until they confirm costs with you. As mentioned above in my previous review, they send you a verification email when they're on the way to your home. In the email, they feature a picture of the individual who will be coming to assess the issue. This feature alone offers a great sense of security in my opinion. Thank you Waterworks Plumbing for the quality service!read more
Darin H
17:52 20 Aug 20
I honestly can't say enough about WaterWorks! My wife and I have used them for all plumbing repairs and installation... since we bought our house 7 years ago. Most recently, our water heater went and needed replacing. We decided to go with an efficient on-demand system. What an amazing unit! Only about 15-20 seconds longer than a tank to get hot water to the faucet. The service, support and installation was flawless and they follow up to make sure everything is working properly. I have to say that WW isn't the cheapest, but you get what you pay for. Professional repairs and installation by people who really care about what they do. It's unfortunate how rare this is these days. My recommendation: Pay a little more, get it done right!read more
Eric Riz
02:34 18 Aug 20
WaterWorks did an excellent, professional kitchen water-line installation which was exactly as quoted. Booking was... easy, Michael arrived on time and observed all COVID restrictions (without being asked). He assessed the situation, provided appropriate guidance and delivered exactly as promised. Thank you!read more
T L
01:53 12 Aug 20
WaterWorks responded quickly when our previous tankless water heater malfunctioned and they replaced it quickly. I... asked them to also fix an issue with our toilet, which they also did, honouring their estimate even when it turned out to be more complicated than anticipated. I highly recommend them.read more
Gordon Koch
19:12 10 Aug 20
I called WaterWorks early Saturday morning and was able to get Alija to the house that very day. We discussed the... issues with the leak and determined the best way forward. The pipe was fixed in short order and the repair was made. Alina was conscientious, especially with Covid19 and took the appropriate measures. This is my second time using WaterWorks and I will use them again.read more
B Lee
22:46 16 Jul 20
I am unable to comment on value since I did not compare pricing with other service providers. I can, however, confirm I... am very pleased I followed through with a recommendation to use WaterWorks for my blocked kitchen double sink. The service technician was professional, customer-focused, knowledgeable, efficient and tidy. Being in the middle of the COVID-19 pandemic, he came prepared with PPE and was cognizant of safe distancing. He took the time to explain the process from end-to-end, made product and service recommendations, provided tips on how to avoid a reoccurrence, demonstrated how to remove the P-Trap, and cleaned up the workspace. He even went out of his way to help me get rid of the gross water that came out of the pipe! The customer service provided was just as awesome! I appreciate the call ahead to announce the technician's arrival and the follow up call. Although plumbing is considered an essential service, I was made to feel like a valued customer. Both points of contact were friendly and skilled. This is the kind of service customers want and need!read more
J. R.
22:42 09 Jul 20
Mike at Waterworks is our go-to for plumbing. This guy never fails, and is quick!!!! You pay for what you get with... him, honesty, good service, and trustworthy. We have been using him for around 15 years now. he helped us with medium sized projects, and also emergencies and leaks.....never an issue after he leaves. I highly recommend him. He will explain to you the options, pricing, and let you decide. he gives great advice, and does what he can to assist in saving a few dollars, and also doing the job properly and well. Try him, guarantee you will be a relate customer.read more
Neil Olsen
22:32 08 Jul 20
We've used Waterworks on numerous occasions, and have always been satisfied with the quality of service they provide.... It's a good business that ensures a prompt response and a job well done. We recently had them repair a tap assembly and mounting that had collapsed even though the tap itself was fine. The work done by Elijah was fast and prompt and well done, with a fiddly problem that would have taken me hours to rectify fixed in less than an hour. Elijah was courteous and efficient as well as respecting all the boundaries now forced upon us by COVID-19. They are a bit on the pricey side but are very transparent about their pricing and reward loyal customers. Bottom line is if you want the job done properly and promptly then these guys are hard to beat.read more
Mark Diaczun
15:45 08 Jul 20
Extremely fast service! Water works installed 3 plumbing fixtures for me as well as a toilet in under 4 hours! Highly... recommend!read more
Setareh Merzitun
01:04 27 Jun 20
We were provided with very efficient, excellent and professional service during the COVID-19 pandemic while the city of... Toronto was under lock down in April our kitchen sink pipe in our condo was leaking and flooding under the cabinet. The gentleman moved our garbage bin which was screwed down to the bottom of the cabinet to ensure we don't hit the pipe again and have the same problem which was very nice. The service was provided on a timely manner it took them less than an hour to arrive at our place quickly fixed the issue while wearing protective gear to ensure health and safety protocols were followed. Overall and excellent experience. I would 100% recommend them.read more
* *
16:06 15 May 20
Great service! Made appointment based on my availability and Alija was fantastic. Highly recommended if you want it... done right.read more
Ivan Mutabdzic
13:08 24 Apr 20
I had a malfunctioning mixing valve and Michael was just great. On time, fast, and very professional. He diagnosed the... problem and then got to work right away. He finished quickly and cleaned everything up afterwards. Highly recommended!read more
Rabia Abrar
16:53 30 Mar 20
Michael was very friendly and got the job done quickly. He was able to come out the next morning after I called in.... Really happy with the service. Thanks Michael!read more
David Y
01:44 27 Mar 20
Professional, clean, affordable and reliable service. Michael did a fabulous job fixing our water filtration system and... ensuring we have the cleanest drinking water. I highly recommend WaterWorks Plumbing as they are always willing to go above and beyond. Thank you!April 2020:This is the second time I have used WaterWorks Plumbing and Drains. This time, I had ground water coming up through my basement. Michael and crew did internal waterproofing in my basement and fixed my wet basement. They did an outstanding job, and he even gave me tips to save a few bucks. Thanks again Michael for the awesome waterproofing job.read more
shg stewart
18:18 03 Mar 20
Michael is very friendly and helpful, and got my toilet fixed in no time. I was able to schedule a visit at my... convenience. Rates are reasonably inexpensive for a call-out plumber. He also seems very knowledgeable.read more
Max Kalles
18:48 29 Jan 20
Michael was very responsive was able to come and check out our problem very quickly, was courteous and gave us multiple... options for fixing it. I highly recommend Waterworks.read more
IK L
17:37 13 Dec 19
Mike from WaterWorks was awesome. He was helpful in explaining what went wrong with our plumbing and even offered to... support us in our claim back to the builder for their faulty initial installation. We will definitely work with them again for our future plumbing needs - highly recommended.read more
Ted Gylander
16:29 29 Nov 19
Just had my annual inspection done. Scheduling was easy, and the plumber (Elijah?) arrived on time. He did a thorough... job examining all the plumbing and answered all my questions. He found some things that might be potential problems down the road and offered suggestions, but did not pressure me into any work that wasn't necessary. Great service!read more
Janet E
03:34 19 Nov 19
Michael came and was able to repair a faucet that our usual plumber said he could not! He did it for a reasonable price... and quite quickly. He's our new go-to guy!read more
Justin D
13:40 17 Nov 19
I've used Waterworks previously and this time (early October 2019) they continued to impress. Booking was easy and they... had prompt availability. They contacted me early in the day to let me know they thought they might be a bit late, but actually arrived and completed the job within the originally quoted timeframe. Michael was friendly, completed the job quickly, and left everything as clean as it had been when he arrived. Highly recommend them.Oh, and the job done was good with no leaks or issues after, so that's also a reason to consider them!read more
